At Farehutz.ca, we believe in treating travelers with fairness, respect, and compassion. We understand that unexpected circumstances can arise, and our Compassion Exception Policy (CEP) provides special consideration to eligible customers.

Under this policy, travelers may qualify for discounts or waivers on Farehutz.ca service fees for cancellations, refunds, or ticket changes.

Note: The CEP applies only to Farehutz.ca service fees. Customers remain responsible for airline or travel supplier charges, fare differences, and any third-party fees.

Eligibility Categories

Definition of Immediate Family

For the purpose of CEP, "immediate family" includes:

• Spouse or domestic partner
• Children, parents, siblings
• Grandparents, grandchildren
• Aunts, uncles, nieces, nephews

This applies to biological, adoptive, step, foster, in-law, or legal guardianship relationships.

Important Notes

• CEP discounts apply only to Farehutz.ca service fees.
• Customers remain responsible for:
  • Airline-imposed cancellation, change, or refund fees
  • Fare differences (if applicable)
  • Third-party supplier charges (hotels or car rentals)
• All requests are subject to verification and supporting documentation is required.

How to Apply

1. Contact our support team by phone or email.
2. Provide your booking reference number and a brief explanation of your situation.
3. Submit the required supporting documentation.
4. Our team will review your request and confirm eligibility.

Our Commitment

We understand that travel plans can be impacted by difficult or sensitive situations. Farehutz.ca's CEP ensures travelers receive empathetic, fair, and transparent treatment when they need it most.

Contact Information

Email: support@farehutz.ca
Phone: +1-888-629-5559

Frequently Asked Questions (CEP)

Does CEP ensure a refund or free cancellation?

No. CEP only applies to Farehutz.ca service fees. Airline and supplier fees are determined by their own policies and cannot be waived by us.

How do I know if I qualify?

You may qualify if you fall under one of the listed categories and provide the required documentation. Each request is reviewed individually.

What documents are required?

• Military: Military ID or valid military email address
• Bereavement: Funeral director's letter or obituary notice
• Visual Impairment: Statement confirming you are unable to use the website independently
• Youth: Government-issued ID showing date of birth

What is the processing time?

• Requests are acknowledged within 2 business days.
• Final confirmation usually takes 7-10 business days depending on airline response times.

Can I apply after my trip is completed?

No. CEP must be requested before or during booking/ticketing. It cannot be applied retroactively.

Does CEP apply to all bookings?

CEP applies to airline tickets booked via Farehutz.ca. Hotels, cars, or vacation packages follow supplier rules.

Can one request cover multiple family members?

If multiple immediate family members are affected, one request with documentation may apply to all passengers on the same booking.

What if the airline denies my request?

If the airline denies a refund or change, Farehutz.ca will still honor CEP benefits for our service fees. However, the airline's decision is final regarding their own charges.