1. What information do we collect and why?

We are required to collect, use and disclose the personal information of the customer in order to perform our duties as a travel agent in regard to booking. During the process of flight Booking, we may collect the following below mention,

A.Personal and Contact Details
Such as Title, Name, and Contact details (address, telephone number, Email Address)

B. Passport Number
Date of Birth and Nationality-As required by the respective airline

C. Payment Information
Card Number, Expiration Date, Security Number, and Cardholder Name

D. Frequent flyer numbers
Car rental Program and hotel preference (if applicable)

E. Dietary requirements and Health issues
Relevant to the travel arrangement (if any), or required by the relevant travel service provider. (Tour provider or accommodation facility)

F. Information Provided
Information will be provided by filling the forms on the websites e.g. email address. Information regards to where you heard about us or what is your Travel preference. This information helps you to keep updated with our latest deals and offers of the products.

G. Call Recordings
Phone is recorded to keep an eye on the quality of calls and staff Training

H. Social Media
By interacting to social media like Facebook, Twitter, Instagram on our Website, you will be restricted by the privacy policies in respective to social media companies

I. IP address and cookies
When you use our website our server record data of your network and device network which you are using in order to connect with us by using your IP address

2. How will we collect this information?

We generally collect your personal data from the information which you have submitting to us while you are in a relationship with us. In some cases, it is necessary to collect from the third party. This includes,

• An Information collected when you purchase or make inquiries via phone, email or websites
• When to apply for subscription to receive marketing from us
• When you speak to our customer Support
• When you participate in competition or get registered for promotions.
• While booking travel on your behalf includes travel arrangements which will be used by you i.e. family or group booking, booking for the employee or for employer. It happens, when we trust on the person who make travel booking on behalf of the other traveler on the booking.

Whereas when you make travel booking on behalf of the other person i.e. family or group or travel booking has been made for employee), for this you have to take permission of the other person for us to collect, use and disclose of the other person's personal information in according to this notice.

3. What do we use your personal data for and what is the lawful basis for doing so?

3.1 Contractual
A. As a travel agent, we perform our duties for without providing the information while we are unable to complete your booking
B. Contact number and Personal information are used to complete the booking process similarly to date of birth, passport, frequent flyer numbers and dietary requirements.

3.2 Legitimate Interest
A. For direct marketing communications, offers relevant products and services, including to offer certain products and services or not
B. Collected information is utilized for a broader reason, such as to provide travel confirmation and update on your journey, manage your booking, and allow us to connect you for customer service

3.3 With your Consent
In a certain situation, we cannot collect and process your data without your consent. For example, if you tick on a box to receive email newsletters, then may be your personal information is used.

4.With whom do we share your personal data?

A. We share your personal data with the following mentioned, Primary Suppliers: Airlines, Tour Operators, Hotels, Cruise Lines, Car rental, provide who helps you to fulfill your travel booking.

B. On your behalf, if the individual reservation is done by the third party

C. Third party who provides services, in regard to credit card processing, business analytics, and fraud preventions.

D. As per the applicable law, and to accordance with the legal obligations.

E. Farehutz.ca is a global business and operates outside the EEA (European Economic Area). Your personal information might be disclosed to our overseas entities in order to complete your travel booking and enables the performance of administrative, technical service and advisory along with the storage and processing of the information. We make sure that such international transfer is either compulsory for the performance for to make contract between you and the overseas recipient or made to subjected to appropriate or subjected to the safeguard of the local data protection laws

5. For how long do we keep your personal data on file?

A. Personal data is kept as long it is necessary

B. To safeguard us from any claim, generally for a duration of 6 years

C. Records are kept under the guidance of legal and regulatory requirements.

6. Your Rights

Below is the list of rights regards to the personal information which we process

• Confirm with us, before processing personal Information data
• Request to access the personal data we hold
• Get data amended if it is incomplete or inaccurate
• Request that we remove on your consent
• Request that we delete your personal information, id there is no good reason for the same.
If you wish to operate any of the above-mentioned rights, kindly contact us on Farehutz.ca for the relevant assistance.

7. IP Addresses

When your login to our websites, you may use your mobile applications, or open communication, here our server records the data regards to your device and the network which you are using in order to connect with us, by using IP address.

We also collect IP address to track and collect non-personal data. For example: to monitor the device, browse geographic locations from where visitors navigate our site.

8. Tracking Technologies/Cookies

The internet page of Farehutz.ca use cookies, text files are stored in the computer through internet browsing. By using these cookies, we can provide visitors of the website with a user friendly, which is not possible without the cookie setting.

Along with this, to the first party cookies mentioned in the above, you can use third-party web analytics service on our mobile app like Google analytics. The analytics providers, administer this service to use technologies like cookies, and also helps to understand how visitors operate our websites and applications.

9. Changes to this Privacy Policy

Privacy Policy is subjected to change in future. We will notify if there is any change in the privacy policy via mail to the registered mail id with us, or by putting a notice on the website.

10. Visiting our website from outside the United Kingdom

If any visitor visits our website, that who is not from the United Kingdom, it is the time to be get alerted because data can be transferred. The protection and preservation of the information of the United Kingdom and all the other countries that data can be transferred not be as inclusive as those in your country. But we must be sure that your privacy is maintained and protected. After using our service, it is understandable that information can be transferred to our facilities or the third party to whom we shared as it is described in this policy.

11. Farehutz Text Message

When you are entering your contact information on the Farehutz website or agreeing to receive communications from us (referred to collectively as "We", "our site", "us"), you consent to receiving text messages, including one-time passwords (OTPs), service updates, promotional information, or other relevant content. These text messages may be sent via automated systems or otherwise, and they are intended to facilitate your interaction with our services, confirm transactions, or provide details on travel-related offerings. Your participation in this text message service is not a requirement for using our website or booking services, and you may opt out at any time.

1. Message Security

• Kindly be aware that text messages, including OTPs, are sent without encryption. This means they can carry inherent privacy risks, such as being intercepted or accessed by unauthorized parties. By participating, you acknowledge these risks and understand the limitations of unencrypted communications.

2. Opt-Out Option

• If you wish to stop receiving text messages, you can reply with "STOP" to any message or connect with our customer service team directly to deactivate your participation. Once we receive your request, you will receive one final confirmation text before your Opt-Out is processed.

3. Usage Terms

• Message Frequency: The number of messages you receive will depend on the nature of your interaction with Farehutz, such as account activity, booking confirmations, or promotional updates.
• Account Responsibility: You affirm that you are the personal authorizer of the contact number provided with and will notify us immediately if your number changes to prevent miscommunication or unauthorized access.
• Delivery Limitations: Text messages are transmitted via third-party providers, and delivery may be subject to delays or failures outside our control. We are not liable for undelivered messages or transmission delays.
• Carrier Restrictions: This service may not be available through all U.S. mobile carriers. Your mobile provider is not liable for delays or non-delivery of messages.

4. Costs and Charges

• Farehutz does not charge for sending or receiving text messages. However, standard message and data rates as per your carrier's plan may apply. Additional charges, such as roaming fees, may also apply if you are outside your primary service area. Please consult your carrier for specific details.

5. Data Collection and Use

• Data collected as part of this service includes your phone number, carrier information, and message details (date, time, and content). This data may be used to enhance your experience with us, fulfill your requests, and provide tailored services. For more details on how we handle your information, please refer to our Privacy Policy.

6. Liability and Indemnification

• You agree to indemnify Farehutz and its affiliates from any claims, damages, or expenses that arise due to your failure to update your contact information promptly. This includes liability under any applicable telecommunications rules & regulations.

7. Message Services Termination

• We at Farehutz have the right to suspend or terminate your participation with our message services at any time if we identify a violation of these Terms. Additionally, your participation will end if your mobile service lapses or is terminated. We may also modify, pause, or permanently discontinue the Terms of services without prior notice.

8. Changes to Terms

• Farehutz may update or amend these Terms at any time. Changes will take effect once posted on our website. Continued use of the website constitutes acceptance of any updates. We recommend reviewing these Terms periodically to stay informed.

If you have any questions, doubts, or concerns regarding the Terms and Conditions, please contact our travel support team through the channels listed on our website. Your trust and satisfaction remain our priority as we work to provide you with a seamless travel experience.

12. How to reach us?

If you have any related question regards to Privacy Policy (for travel planning and product purchase), Kindly contact us

Email: - Email for General Enquiry: booking@farehutz.ca information about travel plans: booking@farehutz.ca

Call: Get in touch with our Customer Support for your queries regards to flight tickets, holiday packages, hotel bookings, Refund and Cancellation by calling us at +1-888-629-5559 free.