Last Updated: 27 NOV,2025

At FareHutz.ca, we aim to make your booking experience simple, transparent, and hassle-free. This Refund and Cancellation Policy explains how cancellations, changes, and refunds are handled when you book travel services with us.

General Overview

• All bookings made through FareHutz.ca are subject to the fare rules, terms, and conditions of the airline or travel supplier.
• Our FareHutz.ca Service Fees may apply in addition to any airline or supplier charges. Please review our Fees & Policies page for complete details.
• Refund eligibility depends on the type of ticket purchased, airline fare rules, and the timing of your request.

Cancellations

Same-Day Cancellations

• Within 4 hours of booking (and before midnight local time):
  Most reservations can be cancelled free of charge.
• After 4 hours but before midnight (same day):
  A FareHutz.ca cancellation fee may apply.

Cancellations After 24 Hours

• Airline fare rules will apply.
• FareHutz.ca Service Fees may also apply depending on the nature of the cancellation.

Need Assistance?

Our customer support team is available to assist with cancellations:
Phone: +1-888-629-5559
Email: support@farehutz.ca

Refunds

• Many airline tickets are non-refundable, especially discounted or promotional fares.
• Refunds are only available if permitted by the airline’s fare rules.
• Once the airline or travel supplier approves a refund, it will be issued back to the original form of payment.
• FareHutz.ca Service Fees are non-refundable under all circumstances.
• If a booking is considered a “no-show” (when a passenger does not board a scheduled flight), airlines generally do not allow refunds.

Future Travel Credits

• When a full refund is not permitted, airlines may offer Future Travel Credits (FTCs).
• Travel credits:
• Are governed solely by the airline’s rules and expiration policies.
• May have restrictions or blackout dates.
• FareHutz.ca will assist you in redeeming airline-issued credits for future travel bookings.

Ticket Changes & Exchanges

• Changes to an existing booking are allowed only if the airline permits it.
• Change fees may include:
• Airline change penalties
• Any fare difference
• FareHutz.ca Service Fees
• Some promotional, basic economy, or restricted fares do not allow changes.

Special Circumstances

Airlines may occasionally issue exceptions or waivers for:

• Medical emergencies
• Bereavement situations
• Natural disasters
• Weather-related disruptions
• Government-issued travel restrictions

FareHutz.ca will assist in submitting such requests, but final approval is at the airline’s sole discretion.

Processing Timelines

• Refund processing may take 7–30 business days, or longer, depending on the airline and payment provider.
• You will receive email notifications once:

1. Your refund request is submitted, and
2. The airline or supplier processes it.

Transparency Commitment

• FareHutz.ca never adds hidden fees.
• The final price displayed at checkout includes:
• All service fees
• Taxes
• Airline charges
• Our policies follow standard industry practices and airline regulations.

Contact Us

For questions or assistance regarding cancellations, refunds, or itinerary changes, please contact us:

Phone: +1-888-629-5559
Email: support@farehutz.ca